Refund policy

At Forevermore Crystals, we are committed to ensuring your satisfaction with every purchase from our online store. We understand that occasionally, you may need to return an item. To facilitate a smooth and hassle-free return or refund process, we have outlined our policy below.

ELIGIBILITY FOR RETURNS AND REFUNDS

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. We also require your receipt or proof of purchase.

You are eligible for a return or refund under the following conditions:

Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 14 days of receiving your order to request a return or refund.

Incorrect Item: If we have shipped the wrong item, please notify us within 14 days of receiving your order.

Change of Mind: If you decide that you no longer want an item, you may return it within 14 days of receiving your order. In this case, please note that you will be responsible for return shipping costs.

EXCLUSIONS

We are unable to accept returns or process refunds for the following:

Custom or Personalized Orders: Items customized or personalized to your specifications cannot be returned or refunded unless damaged or defective.

Gift Cards, Sale or Clearance Items: Sale or clearance items are considered final sales and are not eligible for returns or refunds.

Books, Magazines, CDs, Video, Digital Products: Items of this type are not eligible for returns or refunds.

Perishable or Personal Care Goods

RETURN PROCESS

To initiate a return, please follow these steps:

Contact Us:Send an email to forevermorecrystalstore@gmail.com with the subject line "Return Request" and provide the following information:

1. Your order number.
2. Description and reason for return/refund.
3. Photos of the item if it is damaged or defective. If damaged, include images of the packaging as well.

Approval: Our customer support team will review your request and provide instructions for returning the item if it meets the eligibility criteria.

Return Shipment: You are responsible for securely packaging and shipping the item back to us. Please use a trackable shipping method to ensure the safe return of the item.

REFUND PROCESS

If your return is approved, we will process your refund once we have received the returned item in its original condition. Refunds will be issued in the same form of payment used for the original purchase.

Please note that shipping charges are non-refundable.

EXCHANGE PROCESS

We do not accept exchanges.

CONTACT INFORMATION

If you have any questions or concerns about our Refund and Returns Policy, please contact us at forevermorecrystalstore@gmail.com.

Forevermore Crystals reserves the right to update or modify this policy as needed. Please review our policy periodically for any changes.

Thank you for choosing Forevermore Crystals. We appreciate your trust in our products, and we are dedicated to providing you with the best shopping experience possible.